Privacy Policy

Lennon Training (RTO 1674) (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information

We collect personal information that is reasonably necessary for our functions and activities as a Registered Training Organisation (RTO), including:

Name and contact details

Date of birth (where required)

Unique Student Identifier (USI)

Education background, qualifications, licences and training history (where relevant)

Employment history and workplace details (where relevant)

Training progress, attendance, assessment and outcomes records

Payment and invoicing information

Health or support information relevant to your training needs and safety (where necessary)

Indigenous status, language and cultural background (where voluntarily provided)

Photos and videos from training sessions (where required and with appropriate notice/consent)

How We Collect Information

We collect personal information through:

Course enrolment forms and applications

Website contact forms and interactions

Direct communication (email, phone, in-person)

Employer or third-party referrals (where authorised or reasonably expected)

Course assessments and evaluations

Payment transactions

Third-party booking or registration tools used for course reservations

Our training administration and record-keeping systems

Use of Information

We use your personal information for:

Delivering and administering training and assessment programs

Processing enrolments and maintaining student records

Issuing qualifications and statements of attainment and verifying outcomes

Communicating about courses, schedules, requirements and services

Meeting RTO regulatory and compliance requirements

Processing payments, invoicing and maintaining accounts

Improving our services, quality assurance and reporting

Responding to enquiries and providing support

Marketing our services (only with consent or where otherwise permitted by law)

Disclosure of Information

We may disclose your personal information to:

Government departments and agencies (as required by law)

Australian Skills Quality Authority (ASQA) and other regulators (where required)

The USI Registrar (for USI verification/creation processes)

Third-party service providers (e.g., IT services, cloud providers, booking/registration platforms, payment processors and professional advisers)

Partner organisations involved in training delivery (where applicable)

Employers (for workplace-based training, where relevant)

Emergency services (in case of emergencies)

We will not sell your personal information. We will not disclose your personal information to overseas recipients without your consent unless required or authorised by law. Some third-party service providers may store or process information on servers located outside Australia; where this occurs, we take reasonable steps to ensure appropriate protections apply.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Secure systems and storage

Access controls and authentication

Staff training on privacy and confidentiality

Regular review of security practices

Secure disposal or de-identification of records when no longer required

Access and Correction

You have the right to:

Access your personal information

Request corrections to your personal information

Lodge a complaint about our privacy practices

We may need to verify your identity before providing access or making corrections.

Marketing Communications

We will only send you marketing communications with your consent (or where otherwise permitted by law). You can opt out at any time by:

Using the unsubscribe link in our emails (where available)

Contacting our office

Updating your communication preferences where applicable

Website and Cookies

Our website may use cookies and similar technologies to improve user experience and website performance. You can control cookie settings through your browser preferences. Some embedded tools (such as enquiry forms or booking links) may be provided by third parties and may collect information in accordance with their own privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.

Contact Us

For privacy-related enquiries or complaints, contact:

Privacy Officer

Lennon Training

11 Kyle St, Emerald QLD 4720

Phone: (07) 4982 0188

Email: admin@northstarg15.sg-host.com

Complaints Handling

If you are unsatisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.