Pre-Enrolment Student Guide 

Last Updated: 18 December 2025

Welcome

Welcome to Lennon Training (RTO 1674). This Pre-Enrolment Student Guide is designed to give you clear information before you decide to enrol, including how training works, what you can expect, what we expect from you, and where to get help.

About Lennon Training

Lennon Training is a Registered Training Organisation (RTO 1674) delivering training services to support skills and compliance needs across the mining and related industries. Training may be delivered at our training centres, on client sites, and/or through blended methods depending on the program.

Important information before you enrol

Before enrolling you should ensure you understand:

• the course or unit(s) you are enrolling in and what is involved

• entry requirements, prerequisites and any evidence you must provide

• fees, payment arrangements and refund/cancellation rules

• how assessment works and what you must do to be deemed competent

• the support available to you (including language, literacy and numeracy support)

• your rights and responsibilities, including privacy and complaints/appeals pathways

If anything is unclear, contact us before you enrol.

Course information and selection

We provide course information to help you select the most suitable training option, which may include:

• course title and code (where applicable)

• delivery mode (face-to-face, on-site, self-paced, blended)

• expected time commitment and attendance requirements

• learning and assessment activities

• required PPE or safety requirements (where relevant)

• any licensing or regulatory outcomes (where applicable)

Entry requirements and prerequisites

Some programs may require one or more of the following before your place can be confirmed:

• meeting minimum age requirements (where applicable)

• holding prerequisite units or evidence of prior training/competency

• providing valid identification (where required)

• providing current statements of attainment/certificates for refresher training

• medical/fitness requirements or site requirements for practical activities (where relevant)

• access to basic technology (email and/or online learning access) for some programs

If prerequisites are not met, enrolment may be delayed or not proceed.

Enrolment process

Enrolment generally involves:

• enquiry and course selection

• completion of enrolment details and any required forms

• provision of prerequisite evidence (if required)

• confirmation of course details, fees and payment arrangements

• allocation of a place (subject to availability and prerequisites)

Fees, payment and refunds

Fees vary by course and may be provided via a training calendar, course information guide, or on request. Key points:

• Reservations may be made by phone, email, or via an online booking portal (where available).

• Unless otherwise advised, course fees are typically charged/paid on the day of the course once you (or your organisation) has enrolled.

• Certificates or statements of attainment may be held until payment arrangements have been completed.

• For some courses, a deposit may apply (for example, certain public classroom courses).

Refunds, cancellations, transfers and any non-attendance rules are outlined in our Refund Policy. Please read the Refund Policy before enrolling.

Unique Student Identifier (USI)

For nationally recognised training, you are generally required to provide a Unique Student Identifier (USI). If you do not provide a USI when required, we may be unable to issue your qualification or statement of attainment. You can create or locate your USI via the official USI website.

Language, Literacy, Numeracy (LLN) and learner support

We aim to support students to complete training successfully. Support may include:

• help understanding course requirements and assessment tasks

• reasonable adjustments to assessment where appropriate (without changing competency outcomes)

• referral to additional support services where needed

If you believe you may need support, please let us know as early as possible (ideally before enrolment).

Access and equity

We are committed to fair access to training and assessment. We will not unlawfully discriminate on the basis of personal characteristics protected by law. Reasonable adjustments may be available for students with disability, injury, medical conditions, or other needs.

Recognition of Prior Learning (RPL) and Credit Transfer

Where applicable:

• Credit Transfer may be available if you can provide evidence of equivalent unit(s) previously completed.

• Recognition of Prior Learning (RPL) may be available where you can demonstrate current competency through work experience and evidence.

If you wish to apply for Credit Transfer or RPL, talk to us before training commences.

Training and assessment overview

Assessment may include a combination of methods such as:

• written or online knowledge questions

• practical demonstrations and observations

• workplace evidence or third-party reports (where relevant)

• simulations and scenarios

To be awarded a competency outcome you must meet the requirements of the unit(s). You will be advised of assessment requirements and conditions.

Student conduct, safety and participation

You are expected to:

• follow trainer/assessor instructions and safety requirements

• behave respectfully toward others

• attend and participate as required

• not attend training under the influence of drugs or alcohol

• comply with site rules and WHS requirements (including PPE) where training is delivered on-site

If your behaviour or actions create a safety risk, you may be asked to stop participation.

Privacy and use of personal information

We collect and handle personal information in line with our Privacy Policy. This includes information required to manage your enrolment, deliver training, conduct assessment, meet regulatory obligations, and issue certification. Please read our Privacy Policy for full details.

Complaints and appeals

We take complaints and appeals seriously and aim to resolve issues fairly and promptly. You have the right to lodge a complaint or appeal about:

• enrolment processes or information provided

• training delivery

• assessment decisions

• customer service or administration

We encourage you to raise concerns with us first so we can try to resolve them. If you are not satisfied with the outcome, you may be able to escalate the matter to an external body depending on the issue.

Issuing of qualifications and statements of attainment

Where you successfully meet all requirements (and where a USI is required and provided), we will issue the relevant qualification and/or statement of attainment. Replacement certificates may be available on request and may incur an administrative fee.

Contact details

If you have any questions before enrolling, please contact Lennon Training:

Phone: (07) 4982 0188

Email: admin@lennontraining.com

Head Office / Training Centre: 11 Kyle St, Emerald QLD 4720

Other training locations: Moranbah and Brisbane (Eagle Farm) training centres

Changes to this guide

We may update this Pre-Enrolment Student Guide from time to time. The current version will be available via our website or on request.